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May 17, 2011 in CinemaCake Films

imageLooking back on our 10 Real Questions to Ask Your Videographer post in 2008, I feel they are all still relevant and worthy of revisiting.  Here’s #5, “How long will it take to get my finished movie?” 

We regularly communicate with wedding videographers through various networks and forums.  Often I learn about videographers who regularly have a final delivery time of 8-12 months, sometimes even longer.  Their clients are understandably concerned that the editing is taking too long.  They worry that something may be wrong, especially when calls and emails about the status of their productions go unanswered as promised delivery dates are missed.

With a relatively quick delivery time (usually less than 12 weeks), CinemaCake clients have input every step of the way.  Each client gets a passcode that allows access to their online portal.:
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Through this portal, our clients can be as involved as they want to be.  Our online questionnaires help us communicate with and get to know every client better.  Each project is assigned an online editor who values the input because it allows us to create a film that is more meaningful.

imageCinemaCake also updates a list of productions being edited so clients can follow along with the progress.  As their names float closer to the top each week, clients also have the option to view their Coming Soon Trailer.  Note: Clients who prefer complete privacy will not be listed here, nor will their Coming Soon Trailer be public.

At CinemaCake, we know that our clients’ films will be the only lasting documentary of the motion and sound of their big day.  That is why we work so hard to make it special for each client.  Clear and professional communication with our clients is critical in creating a beautiful film that can be enjoyed over and over again.

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